Scroll to Main Content | Scroll to Navigation

NOTE:Because you are using an outdated browser, you may only view the raw textual content of this site. In order to view, use, and enjoy this site fullest, at the maximum security level, we strongly recommend visiting our Browser Upgrade page to view a list of browsers that support web standards.

Most Frequently Asked Questions

  1. How do I change or update my service plan?
    Depending on the type of account you have, some customers will be able to change their service plans online. Sign on to, then select My Phone & Plan > Change Plans from the left navigation bar. If you don't see "Change Plans" and you are the account owner, you can change your plan by dialing *2 on your PCS Phone.

    Please note that service plans change requests will not take effect until the start of your next invoice period.

  2. What service plan do I have?
    Sign on to, then select My Phone & Plan > Plan Details from the left navigation bar to see a complete description of your service plan. Here you will see your service plan, number of minutes included, calling features, monthly recurring charge, any additional services you subscribe to and more.

  3. How do I make a payment?
    There are many ways to make a payment. You can sign up for Automatic Payment, where you pay your monthly PCS Invoice directly through your checking account, savings account, debit card, or credit card. To sign up for Automatic Payment, follow these steps:
    1. Sign on to
    2. Select My Invoices & Payments > Payment Options > Automatic Paymentfrom the left navigation bar.
    3. Follow the instructions on the page to enroll.
    To make a one-time payment online, follow these steps:
    1. Sign on to
    2. Select My Invoices & Payments > Payment Options > One-time Payment from the left navigation bar.
    3. From there, choose whether you want to pay by credit/debit card or by check, then enter the information needed to complete the transaction.
    Payments will post to your account within 12 hours.

    You can make a check payment over your PCS Phone by pressing *3 TALK. You can also mail a payment (check or money order) to the following address:
    PO Box 219718
    Kansas City, MO 64121-9718

    In addition to the previous options, you can make a payment at the following locations:
    • Sprint Store—Make a payment at your nearest Sprint Store. Transaction fees will apply.
    • Western Union—Find the nearest Western Union location by dialing #WUN from your PCS Phone or calling 1-800-325-6000 from any phone. Payments made at a Western Union location will post to the customers account within 12 hours and will incur a transaction fee.
    • RadioShack—Call your local RadioShack to ensure that the location accepts invoice and/or deposit payments. Invoice payments may take up to 48 hours to post and will incur a transaction fee.

  4. How do I check my current usage?
    Sign on to, then select My Phone & Plan > Current Usage from the left navigation bar. Here you will see the total number of voice minutes and/or data in your service plan, the number of voice minutes and/or data used, the number of voice minutes and/or data remaining, and any additional minutes and/or data used.

  5. What is my PCS VisionSM User Name and Password?
    Your PCS Vision User Name identifies you as a user of PCS Vision. If you have a Vision-enabled PCS Phone, you were automatically assigned a user name when you signed up for service (for example, The main places to find your PCS Vision User Name are:
    • On your computer: While signed on to, look for your user name near the top of the page, alongside your phone number.
    • On your PCS Phone: The user name usually appears on the main (standby) screen. You can also look under "Phone Info" on the phone's main menu. On some phone's, the user name is called "user address."
    PCS Vision services that involve personal or sensitive information may be protected by a PCS Vision Password. If you don't know your PCS Vision Password because you've never created one, don't worry. PCS Vision Passwords are optional, and you can use most PCS Vision Services without ever creating this password. (If you use a service that requires a PCS Vision Password, we'll help you create one at that time.)

  6. Why do my incoming calls go directly to voicemail?
    A call may go directly to voicemail if:
    • You are calling during a high usage time period and the tower is not able to complete additional calls
    • A radio signal has been interrupted by a tunnel, building, or other environmental factor
    • You have traveled outside of the Sprint Nationwide PCS Network

  7. Why might I experience dropped calls? How can I get a credit for a dropped call?
    A dropped call may occur in the following situations:
    • When a signal is interrupted by an obstruction, such as a building or tunnel
    • When a signal is transferred to one tower to another
    • When you are trying to make a call during high usage time
    • When you are outside the PCS Coverage Area
    To receive credit for a dropped call, dial *2 from your PCS Phone. Say "Credit for a dropped call" and follow the instructions provided to you.