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Sprint

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Billing and Payments



  1. How do I make a payment?
    There are many ways to make a payment. You can sign up for Automatic Payment, where you pay your monthly PCS Invoice directly through your checking account, savings account, debit card, or credit card. To sign up for Automatic Payment, follow these steps:
    1. Sign on to www.sprintpcs.com/manage.
    2. Select My Invoices & Payments > Payment Options > Automatic Payment from the left navigation bar.
    3. Follow the instructions on the page to enroll.
    To make a one-time payment online, follow these steps:
    1. Sign on to www.sprintpcs.com/manage.
    2. Select My Invoices & Payments > Payment Options > One-time Payment from the left navigation bar.
    3. From there, choose whether you want to pay by credit/debit card or by check, then enter the information needed to complete the transaction.
    Payments will post to your account within 12 hours.

    You can make a check payment over your PCS Phone by pressing *3 TALK. You can also mail a payment (check or money order) to the following address:
    Sprint
    PO Box 219718
    Kansas City, MO 64121-9718

    In addition to the previous options, you can make a payment at the following locations:
    • Sprint Store—Make a payment at your nearest Sprint Store. Transaction fees will apply.
    • Western Union—Find the nearest Western Union location by dialing #WUN from your PCS Phone or calling 1-800-325-6000 from any phone. Payments made at a Western Union location will post to the customers account within 12 hours and will incur a transaction fee.
    • RadioShack—Call your local RadioShack to ensure that the location accepts invoice and/or deposit payments. Invoice payments may take up to 48 hours to post and will incur a transaction fee.

  2. How do I change my address on my account?
    Sign on to www.sprintpcs.com/manage. Select My Personal Information from the left navigation bar, then click Modify under Account Settings.

    You can also change your address on your invoice. Check the box on the front of the remittance stub on the bottom of the first page of your PCS Invoice, fill out the back of the page, and return with your payment. Your information will be updated shortly after your payment remittance stub is received and before your next invoice is issued.

  3. Why can't I view my entire invoice online or add services?
    If you have more than one PCS Phone on your account, you are either the primary account holder or a secondary account holder. Only the primary account holder can have an account-level password, which allows for viewing all account information—such as invoice, payments, minutes used—and adding services. Only primary account holders can change the details of the account, as they are ultimately responsible for all account changes and charges. A secondary account holder has a unique password which allows for viewing specific information tailored to their PCS Phone and plan.

    If you are the primary account holder and need an account-level password to view billing information or make changes to the account, you will need to obtain your account password through PCS Customer Solutions by pressing *2 TALK from your PCS Phone, or by calling 1-888-211-4PCS (4727).