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My Account


  1. How do I change or update my service plan?
    Depending on the type of account you have, some customers will be able to change their service plans online. Sign on to www.sprintpcs.com/manage, then select My Phone & Plan > Change Plans from the left navigation bar. If you don't see "Change Plans" and you are the account owner, you can change your plan by dialing *2 on your PCS Phone.

    Please note that service plans change requests will not take effect until the start of your next invoice period.

  2. What service plan do I have?
    Sign on to www.sprintpcs.com/manage, then select My Phone & Plan > Plan Details from the left navigation bar to see a complete description of your service plan. Here you will see your service plan, number of minutes included, calling features, monthly recurring charge, any additional services you subscribe to and more.

  3. How do I check my current usage?
    Sign on to www.sprintpcs.com/manage, then select My Phone & Plan > Current Usage from the left navigation bar. Here you will see the total number of voice minutes and/or data in your service plan, the number of voice minutes and/or data used, the number of voice minutes and/or data remaining, and any additional minutes and/or data used.

  4. How do I add additional services to my service plan?
    To add services to your existing plan:
    1. Sign on to www.sprintpcs.com/manage.
    2. Select My Phone & Plan > Plan Details from the left navigation bar. Your plan summary is displayed, with a list of the services to which you currently subscribe.
    3. Under Services that can be added to your plan, click the name of the service you are interested in. The next page will give you information about that service and instructions on adding it to your plan.
    Your request to add a service will take approximately 48 hours to process, and the charges for new services will be included in the next month's invoice.