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Voicemail

  1. How do I set up my voicemail?
  2. What if I forget my passcode?
  3. How can I change my passcode?
  4. Can I change the number of rings before a call rolls to voicemail?
  5. How do I retrieve messages from my PCS Phone?
  6. What are the features of my voicemail?
  7. Can I retrieve voicemail messages from any touch-tone phone?
  8. Where can I download a copy of the Voicemail Quick Reference Guide?

  1. How do I set up my voicemail?
    Using your PCS Phone, follow these steps (normal airtime charges will apply):
    1. Press and hold the envelope key on your PCS Phone until the display reads "Connecting...(your PCS Phone Number)."
    2. Create your own personal passcode of 4-10 digits.
    3. Record your name announcement (you have 10 seconds to record your name).
    4. Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
    5. Turn One-Touch Access on or off. When turned on, you don't have to enter your passcode when calling voicemail from your PCS Phone while on the Sprint Nationwide PCS Network.
    Note: You must complete all the steps above during a single call, or you will need to repeat all the steps the next time you call in to PCS Voicemail.

  2. What if I forget my passcode?
    If you are trying to access voicemail from any phone other than your PCS Phone and have forgotten your passcode, you have two options:
    • If One-Touch Access is on, you can use your PCS Phone to reset the passcode. Press and hold the envelope key, press 3 for personal options, and then press 2 for administrative options. Press 4 to change the passcode.
    • If One-Touch Access is off, you will need to contact PCS Customer Solutions. Your new passcode will be available within 24 hours.

  3. How can I change my passcode?
    Press 3 for personal options, press 2 for administrative options, and then press 4 for change passcode. You will be prompted to enter a 4-10 digit passcode. After you enter the passcode, the voicemail system will repeat it and ask you to verify.
  4. Can I change the number of rings before a call rolls to voicemail?
    No, the ring cycle (time elapsed until a call rolls to voicemail) is 23 seconds. The ring cycle cannot be changed. However, depending on your model of PCS Phone, you may be able to change the ringer type. This will affect the number of rings you will hear before an incoming call rolls to voicemail. (See your PCS Phone User's Guide for more information.)

  5. How do I retrieve messages from my PCS Phone?
    If you are on the Sprint Nationwide PCS Network, follow these steps:
    1. Press and hold the envelope key on your PCS Phone until the phone indicates "Connecting...(your PCS Phone Number)."
    2. Enter your passcode. (If One-Touch Access is turned on, you can skip this step.)
    3. Listen to your messages, then save or erase them.

    If you are out of your PCS Service Area, follow these steps:
    1. Press and hold the envelope key on your PCS Phone until the phone indicates "Connecting...(your PCS Phone Number)."
    2. If you hear your voicemail greeting, press * (star key).
    3. Enter your passcode.
    4. Listen to your messages, then save or erase them.

  6. What are the features of my voicemail?
    PCS Voicemail has many features:
    • Mailbox Capacity: When you access your voicemail, the system tells you how many new and saved messages you have. Your voicemail box can hold a total of 30 messages. New messages are retained for 20 days. If you do not save a new message within 20 days, it is deleted automatically. Saved messages are retained for 30 days. If you do not delete a saved message within 30 days, it is deleted automatically. If your mailbox is full, you will hear a "mailbox full" message when you access your voicemail. Callers trying to leave a voicemail will receive the same message and be unable to leave a voicemail until you erase some messages.
    • Numeric Paging: Callers who reach your PCS Voicemail can send you a numeric page instead of a voice message. The numeric page shows as a text message on your PCS Phone.
    • Urgent Messages: When leaving a message on your PCS Voicemail, a caller can press #1 after recording the message to mark it urgent. Urgent messages show up first in your PCS Voicemail box.
    • Getting a Fast Busy Signal: If you get a fast busy signal when trying to access your voicemail, it simply means that all voicemail channels in your area are busy and that you need to try again later. Likewise, if a caller tries to leave you a voicemail message and gets a fast busy signal, they will be unable to leave you a message and will have to try the call later.

  7. Can I retrieve voicemail messages from any touch-tone phone?
    Yes, you can retrieve messages from a touch-tone phone (other than your PCS Phone):
    1. Dial your PCS Phone Number and wait for the call to roll to voicemail.
    2. Once your voicemail greeting begins, press * (star key).
    3. Enter your passcode.
    4. Listen to your messages, then save or erase them.

  8. Where can I download a copy of the Voicemail Quick Reference Guide?
    Use the convenient Quick Reference Guide to help you get the most out of PCS Voicemail.